Dedicated Account Managers
A dedicated account manager is appointed to oversee all facets of your service including cleaner appointment, quality control, periodical works, relief works and performance history.
You’ll have their direct contact details and be able to deal with them for all aspects related to the cleaning services provided.
Scheduled Mobile Auditing
Consistent and scheduled auditing of the service being provided with complete transparency. Our “mobile audits” are conducted using state of the art technology and uploaded directly to all parties – the client (you), the supervisor and the cleaner.
This happens in real time with images, comments & quality scores.
Live Cleaner Tracking
Our cleaner tracking software tells us where our cleaners are, how long they’ve been on site and where they’re due next.
In addition, we can implement scan-in, scan-out technology at your site for both security and QC purposes. Need to know what time the cleaner entered last night? 2 clicks and we’ll confirm to the minute
Cloud Based Communications Portals
In maintaining the transparency required to meet ISO 9001: 2008 Quality standards, all communication, audits, updates, contract revisions and information goes straight to our cloud based “Client Communications Portal”.
A direct log in for you is provided where you can view everything in real time and respond directly.
With over 30,000+ cleans each and every year (and counting), we’re yet to miss a single scheduled service. We have relief cleaners in place, supervisors ready to step in and systems to deal with staff holidays or sickness.
Completing your service is our priority and you can rest assured, you’ll never have the displeasure of being
Team Members That Care
Our team members are the life blood of the service we provide and we aim to supply you with a cleaner that is everything we’d expect if someone was cleaning our own premises;
Presentable, communicable, accountable, willing, professional, friendly and helpful.
TIME SPENT PER WEEK
By administration or management following up cleaning tasks, quality issues, consumable ordering and/or discrepancies within the cleaning scope.
Equates to $1,820 in lost productivity each and every year having to manage your office cleaners! We're being kind here as well and using a moderate estimate for the hourly wage!
Why not calculate your own wastage by plugging in your own details in the calculator below...we think you'll be unpleasantly alarmed.